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(NOTE:  Click to view a list of books or products by topic or by medium)

Avoid conflict & misunderstandings & improve listening

Improve email effectiveness

Provide excellent customer service

Become a more effective manager

Give presentations with polish & pizzazz

 


The PERfect Principles of Global Leadership

PERception Principle DVD


 

In a PERfect world, leaders would be

profitable, productive, and professional


But, the world isn't perfect. In this cutting-edge program, Kelly Watkins doesn't waste time on theories that have no place in the real world. She has developed a specific, pragmatic methodology for increasing revenue and results, based on four PERfect Principles. In this DVD, Kelly shares one of the principles - PERception. 

DVD - "PERfect Principles of Global Leadership" (PERception Module)

 

 

Improve listening skills

Understand behavior styles

Use more descriptive language

Strengthen teams & build stronger relationships

Click each link below to PREVIEW the product

Book - "The Key to Effective Listening"  

Listening Riddles  (Test your listening skills)

DiSC™ Behavior Profiles 
   (Determine personality types and listening styles)

Book - "Use Descriptive Language"

Write effective messages
Get your email messages read by others & answered
Avoid offending customers or co-workers
Understand mechanics (cc, bcc, reply, forward)

Click each link below to PREVIEW the product

Revised - 4th Edition now available!

Book - "Email Etiquette Made Easy"

Fun email etiquette quiz  (Take quiz now)

Subscribe now to a FREE Mini-Workshop

Create memorable experiences
Exceed customer expectations
Train your employees to give exceptional service
Keep your current customers happy

Click each link below to PREVIEW the product

Training Guides - "Training Employees to Give Exceptional Service" (Training Guides:  brief 15-minute modules that contain nuts and bolts, practical information, along with exercises and discussion points.)

Book - "The Key to Effective Listening"

Listening Riddles  (Test your listening skills)

DiSC™ Behavior Profiles 
   (Determine personality types and listening styles)

Book - "Use Positive Language"

Book -"Use Descriptive Language"

Book - "Email Etiquette Made Easy"

Fun email etiquette quiz  (Take quiz now)

Preview - Teleseminars, webinars, & on-line training

Click to view a list of books

Click here to view of products -- by medium (Book, CD, etc.)

Click here to view list of products - by topic (customer service, communication skills, leadership)

 

This Week's Outrageous Deal

 Save 70% on this customer service package:

 $78  Two Training Guides (Module 1: "You Are Important to      
        Customer Service" and Module 2: "Employees Impact  
        Customers")

 $11  "The Key to Effective Listening"

 $19  "Email Etiquette Made Easy" (electronic version)

____

$108

Your special discounted cost is only $32.00

Save over 70%!

Sorry!  This deal has expired.  Check back soon.

 

I don't want anyone to be disappointed.  So, please don't wait.  Don't think "Oh, I'll come back to this site tomorrow and buy this."  It won't be here.  Well, all the products will still be here, of course.  But, they'll cost you $108.
 

If you miss out on this deal, you'll be upset.  And, I don't want my customers to be upset.  So, please - make everyone happy and grab this great deal while it's still available.

This offer isn't offered anywhere else on the site.
 

Still not sure?  Click on the items above.  They all have previews.  You can
see the actual content, read examples, and see the table of contents. 

Be sure to return to this page to make your purchase and receive your discount. 

Don't wait.  It costs six to ten times more to obtain a new customer than it does to keep the one you have.  Don't lose customers due to poor listening skills or sloppy emails.  Don't lose customers because your employees haven't realized how important they are and how much impact they have on customers. 

 

 

Customer Service

 

Choose Best Method to Communicate     Special Report

 

Email Etiquette Made Easy     Comprehensive Guide – printed or electronic version

 

Training Guides

... brief training modules (10 – 15 minutes) that contain nuts and bolts, practical information, along with exercises and discussion points.

 

On-Line Training

 

DiSC™ Individualized Learning Instruments    Profiles on:  behavior; interacting with customers

 

Customized Customer Service Seminars/Keynotes/Consulting

 

Communication

 

Listen Up!  CD

 

Will the Audience Throw Eggs?     Book

 

Little Moments to Cherish     Book

 

Email Etiquette Made Easy     Comprehensive Guide – printed or electronic version

 

Choose Best Method to Communicate     Special Report

 

E-Talk:

Tips for Using High Tech Communication Tools     Book

 

Training Guides

... brief training modules (10 – 15 minutes) that contain nuts and bolts, practical information, along with exercises and discussion points.

 

On-Line Training

 

DiSC™ Individualized Learning Instruments  Profiles on:  behavior, listening

 

Customized Communication Skills Seminars/Keynotes/Consulting

 

Leadership/Management

 

Listen Up!  CD

 

Will the Audience Throw Eggs?     Book

 

Email Etiquette Made Easy     Comprehensive Guide – printed or electronic version

 

Choose Best Method to Communicate     Special Report

 

On-Line Training

 

DiSC™ Individualized Learning Instruments  Profiles on:  behavior, listening, leadership

 

Customized Leadership Seminars/Keynotes/Consulting

 

 

Audio Tapes & CDs

 

Listen Up!  CD

 

Books & Training Guides

 

Will the Audience Throw Eggs?     Book

 

Little Moments to Cherish     Book

 

Email Etiquette Made Easy     Comprehensive Guide – printed or electronic version

 

Training Guides

... brief training modules (10 – 15 minutes) that contain nuts and bolts, practical information, along with exercises and discussion points.

 

E-Talk:

Tips for Using High Tech Communication Tools     Book

 

Training Guides

 

Various titles are available

... brief training modules (10 – 15 minutes) that contain nuts and bolts, practical information, along with exercises and discussion points.

Special Reports

 

Choose Best Method to Communicate     Special Report

 

Distance Learning/

Computer-based Training

 

On-Line Training

 

Behavior Styles & Other Profiles

 

DiSC™ Individualized Learning Instruments

Profiles on:  behavior, listening, leadership

 

Customized Training

 

Customized Seminars/Keynotes/Consulting

Subscribe to

"Great Communicating"

Free EZINE: techniques to improve communication

Sign up NOW & receive a

free bonus:

"Tips for Dealing with

Upset Customers"

 

 

 


Topics:
 

  • Customer Service          

  • Email Etiquette

  • Management                 

  • Listening Skills

  • Leadership

  • Presentation Skills

  • Communication Skills    

  • Behavior/Personality Styles

  • Team Building               

  • Positive, Professional Language

 

"As a result, we were able to leave ... with actionable steps to improve our listening skills."  Campbell Soup Sales Co.
 

I know our group hinges on customer service and we appreciate your help!” 
Fastball Internet

 

The Key Ñ
to Effective

Listening

An Interactive Guide

By

Kelly J. Watkins

 

"I myself am learning tremendously, and have all ready received tips that will help me in managing my team.LeapFrog Interactive Agency

 

"Students have rated your courses highly.  Thank you for providing Louisville-area lifelong learners with enriching experiences. Bellarmine University


"Knowing the various personalities of teammates is crucial, especially when being on such a small team.
U of L Women's Golf Team 

 

Yes, I’m utilizing much of my new learnings!  Shorter email messages; abbreviated signature for internal mail; really thinking through who I “cc”; not sending “reply all” unless absolutely necessary. These alone have been a great help to me to communicate more effectively.  Thanks again.”  Maryland Association of CPAs

 

Here is Kelly's son (Ethan Worrall) using multiple resources at once

 
 
Expressive Concepts
1806 Oak Grove Drive  New Albany, IN 47150    
Phone: (812) 246-2424  Fax: (812) 246-5232    
Email: info@keepcustomers.com
© Copyright 2001 Kelly J. Watkins