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Customer Service & Communication

 

SAMPLE

Some words have been intentionally replaced with symbols [example]. 

Please don’t reproduce!  We appreciate your honesty!

 

 

Module #1

 

Your Role in Customer Service Is Important

 

by Kelly J. Watkins, MBA

 

 

Ø Background Information for Facilitator ×

 

Does your staff know how important they are when it comes to dealing with customers and guests?  Probably not.  Most employees don’t have any idea how vital their role is.  How do you convince them?  You tell them.  Yes, that sounds simple, but many companies never come out and say to employees, ”You are important, and here is why.”

 

Your business may have customer-friendly policies, and you personally may have great management skills, but the level of service your customers actually receive is determined by one thing:  the people who are giving the service Your employees don’t have a clue how important they are.

 

 

Ø Introduction to the Topic ×

 

We all know that customer service is important.  Without customers, we don’t have a business.  Here’s my question –

 

ho’s responsible for customer service?  You are!  Do you realize how important your role is?

 

 

Ø Learning Points ×

(Practical tips & techniques)

 

Ö Technique

 

Every employee is important to customer service.  Yet, you have a special role because you interact with so many customers every day.  Recognize how vital your job is.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ø Conclusion ×

 

As employees, you are important.  You are the one providing service to customers/guests.  The role you play in your job is vital to the success of this company.  Recognize your importance and feel good about yourself.  

 

 

 

© 2003 Kelly J. Watkins  +1 812.246.2424  kelly@keepcustomers.com  www.keepcustomers.com           

NOTE:  This is a sample.  Certain words have been intentionally replaced with symbols. 

Please don’t reproduce!  We appreciate your honesty!

 

Training Guide  Module #1

"You are important to customer service"

 

Overview:

 

Does your staff know how important they are when it comes to dealing with customers and guests?  Probably not.  Most employees don’t have any idea how vital their role is.  How do you convince them?  You tell them.  Yes, that sounds simple, but many companies never come out and say to employees, ”You are important, and here is why.”

 

Your business may have customer-friendly policies, and you personally may have great management skills, but the level of service your customers actually receive is determined by one thing:  the people who are giving the service

 

Message to employees:

 

As employees, you are important.  You are the one providing service to customers/guests.  The role you play in your job is vital to the success of this hotel/restaurant/store.  Recognize your importance and feel good about yourself.  

 

Price = $39

Click here to order

 

No risk - money back guarantee!

If you don't like it, just say so.  We'll cheerfully refund your money.  We're committed to offering quality educational products.

Click here to see a complete list of customer service products
 

 

Training Guide  Module #2

"Employees Impact Customers"

 

Overview:

 

When you interact with customers/guests, you make an impression on them.  The question is – are you making a positive impact or a negative impact?  Do customers/guests want to return to this hotel/restaurant/company after they have talked to you, or do they leave with a bad feeling?

 

Price = $39

Click here to order

 

No risk - money back guarantee!

If you don't like it, just say so.  We'll cheerfully refund your money.  We're committed to offering quality educational products.

Click here to see a complete list of customer service products

 

 

 (Available soon!)

Receive a 57% savings!

by ordering the Annual Subscription

Every month, you'll receive an email with a link.  Click on the link to access the new Training Guide.  No hassles, no remembering.  It comes to you automatically!

Price = $199

Save 57% (That's only $16.59 per Guide)

No risk - money back guarantee!

If you don't like it, just say so.  We'll cheerfully refund your money. We're committed to offering quality educational products.

Click here to see a complete list of customer service products

 

 

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Expressive Concepts
1806 Oak Grove Drive  New Albany, IN 47150    
Phone: (812) 246-2424     Fax: (812) 246-5232    
Email: info@keepcustomers.com
© Copyright 2001 Kelly J. Watkins