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"The Key to Effective Listening" - (preview)

 

Being revised!
Click to receive discount on new version, when released.

 

Click here to see a complete list of

Communication & Customer Service products

 

 

This isnt a boring book! This is an Interactive Guide to learning with more than 14 exercises and 13 examplesYou'll discover the #1, most important element in listening.  When you master this technique, your ability to listen will improve significantly.
 

This 35-page guide to improving listening skills is filled with practical techniques.  The exercises will show you how to implement these techniques.  The action plans will help you develop personal strategies to become a more effective listener. 

 

... actionable steps to improve our listening skills.  Thank you Kelly!  Campbell Soup Sales Company

 

When you listen effectively, you can:

  • Avoid conflict

  • Improve relationships (with customers, colleagues, and staff)

  • Strengthen teams

  • Decrease costly mistakes

  • Exceed customer expectations (internal & external customers)

  • Eliminate misunderstandings & hurt feelings

  • Increase company productivity & profitability (no more wasted time dealing with misinterpretations)

Who is this Guide for?

  • Leaders

  • Managers

  • Customer service providers

  • Team members

  • Supervisors

  • Professionals

  • Volunteers

Can you afford to misunderstand 70-90% of what your customers or employees are saying?  Of course, not!  How do you avoid this miscommunication? improve your listening skills.

 

"Your focus on effective communication has already enabled me to make improvements ...  Executive Women International

 

Being revised!
Click to receive discount on new version, when released.

 

What is LUNAR?

It's the number one, most effective technique you can learn to improve your listening skills.  In this Guide, you'll discover what this acronym means and how to use it to become a more effective listener.  

 

. . . technique on listening was the most valuable piece of information Ive ever gotten from a seminar.  President, Huffman Publishing

 

Being revised!
Click to receive discount on new version, when released.

 

 

This Guide is filled with practical techniques and examples that relate to situations in the business and professional world.  No theory here! 

 

Fun Quiz

How good are your listening skills?  I bet they aren't as good as you think they are.  I've been conducting seminars on listening skills for more than ten years.  In that time, only one person has ever gotten all the answers right!   

 

Are you a good listener?  Take the fun listening quiz and find out!

 

Being revised!
Click to receive discount on new version, when released.

 

Downloadable, electronic book

This is an "e-book."  There's no waiting for the book to arrive in the mail.  You can access the information in just a few minutes.  And, you don't have to pay for shipping.

 

After you order, the book comes to your computer via email automatically.  You can read the book on your screen, save it, or print it out.

 

This Guide is filled with exercises, examples, and activities.  You'll immediately see how these techniques are relevant to you, and you'll learn how to apply the techniques to become a more effective listener and communicator.

 

I know our group hinges on customer service and we appreciate your help!  Fastball Internet

The Price is only $11

Being revised!
Click to receive discount on new version, when released.

 

Note:  You must have Adobe Acrobat Reader in order to read this book.  If you dont have it, click below to access it FREE.    

 

To receive the Listening Riddles and enter our contest, request a subscription to our newsletter "Great Communicating!"

 

Click here to see a complete list of

Communication & Customer Service products

 

 

Chapters in "The Key to Effective Listening"

 

1 - Overview

2 - Listening Background

3 - Listening Limitations

4 - Perception

5 - Past Experiences

6 - Misunderstandings

7 - Conflict

8 - Solution (LUNA defined)

9 - Role Play Exercise

10 - Conclusion & Summary

Being revised!
Click to receive discount on new version, when released.

 

 

 

The Key
to Effective

Listening

An Interactive Guide

By

Kelly J. Watkins

 

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