Home

Resources & Products

Resources for: Hotels &
Foodservice

Online Training

Free Articles

Free Tips

Training & Keynotes

Bio & Credentials

Links

Ezine Past Issues

Contact

Email Etiquette

Quiz, Pet Peeves, Horror Stories

Email Quiz (reprint information at the end!)

Email Pet Peeves

Email Horror (or funny!) Stories

Free Mini-Workshop

 

Fun Email Quiz

By Kelly Watkins

 

Are you creating a positive, professional impression when you email your co-workers and customers?  Or, is Miss Manners shrieking in horror every time you hit the send button? 

Are you being efficient and effective, or are you wasting time?  To find out, take this fun quiz.

 

1.  When writing an email message, paragraphs should:

a.      Be long.

b.      Be short.

c.      Be indented.

d.      Be invisible.

 

Answer:  B.  Short paragraphs are easier to read.  Also, they’re less overwhelming because there is more white space between them.

 

2.  The best way to make several points in an email is:

a.      Include all the points in one paragraph.

b.      Include all the points in the last paragraph.

c.      Use lists with bullets or numbers.

d.      Hire an airplane pulling a banner with the information to fly over the office.

 

Answer:  C.  If you put more than one point in a paragraph, it may be overlooked.  Lists and bullets make each of your points stand out.

 

3.  If you know the recipient is often in a hurry, the best way to send a supporting document is:

a.      Put it directly in the body of the message.

b.      Attach it as a separate document.

c.      Type slowly.

d.      Have it delivered by carrier pigeon.

 

Answer:  A.  When people are in a hurry, they’re less likely to open an attachment.  Why?  It takes extra time.  People are more likely to read something that’s right in front of them.  To do this, you can either type directly in the message window, or compose elsewhere.  Then, highlight the text, copy, and paste it into the window.

 

4.  When sending a message, you should copy (“cc”):

a.      Everyone in the department.

b.      Your boss and your boss’ boss – so they know you’re working hard.

c.      Only those people who absolutely MUST know.

d.      The whole world.  Why not?  Everyone else does.

 

Answer:  C.  The “cc” function is the most abused function in email.  Don’t be a pain! 

 

5.  When writing a Subject Line:

a.      Use something general, such as “Greetings” or “Hello.”

b.      Be specific, but brief.

c.      Use several sentences.

d.      Say, “If you don’t respond, I’ll send Uncle Guido to break your knee caps.”

 

Answer:  B.  The more specific and descriptive you are, the better chance you have of getting the recipient to open the message.

 

6.  How much space can typically be viewed in the Subject Line?

a.      25 – 35 characters.

b.      25 – 35 words.

c.      50 – 75 characters.

d.      50 – 75 words.

 

Answer:  A.  “Characters” are defined as every letter or space – anytime you hit a key or spacebar.  The typical subject line will display only 25 – 35 characters.

 

 Score:

 

6 = You’re perfect.  (But, you knew that already.)  Keep emailing!

 

4 - 5 = You’re okay.  Be a little more cautious, though.  You could learn a few tips from my book, Email Etiquette Made Easy.  Click here to preview! 

 

2 - 3 = You could use some help.  Try my book, Email Etiquette Made Easy.  Click here to preview! 

 

1 = Ugh!  Call me now!  We’ll schedule your intense therapy immediately.

 

You have permission to reprint this quiz, please:

  1. Give me credit: Kelly J. Watkins, MBA. Kelly offers Communication Training, books & resources. For tips, visit: www.KeepCustomers.com or (812)246-2424.

  2. Send us a copy of the publication that contains the article:
    Expressive Concepts, 1806 Oak Grove Drive, New Albany, Indiana 47150

 

email etiquette, e-mail etiquette, netiquette

 

To read more email tips or to order Kelly’s book, Email Etiquette Made Easy (a comprehensive guide filled with exercises and examples), Click here.

 

 

 

 

Filled with more than 100 pages of practical techniques, information, exercises, & activities

Electronic version (download now) = $19 

Printed version = $24 +  S&H

What a bargain!  Consider how much just one mistake in an email to a customer could cost you in lost goodwill, lost professional image, or lost revenue! Don't be lost; order now!

Don't take a chance on committing an embarrassing mistake or blunder with your colleagues or boss.  Don't waste another valuable minute of your time wondering if you're sending
inappropriate emails.  Order now!

For TIPS and excerpts from the book - Click here

Click here to see a complete list of products

(by topic and by medium)
 

 

Email Pet Peeves

(Coming soon!  A list of your pet peeves.)

 

Click here to send me an email with your favorite email pet peeve.  I'll post your comments right here - for everyone to enjoy.

 

email etiquette, e-mail etiquette, netiquette

 

 

To read more email tips or to order Kelly’s book, Email Etiquette Made Easy (a comprehensive guide filled with exercises and examples), Click here.

 

 

 

Email Horror Stories

(Coming soon!  A list of your experiences.)

 

Click here to send me an email with your favorite email horror story.  Whether you experienced it personally, or just know someone who had an "interesting" experience - tell us about it.

I'll post your comments right here - for everyone to enjoy and learn from.  Thanks for sharing.

email etiquette, e-mail etiquette, netiquette

 

 

To read more email tips or to order Kelly’s book, Email Etiquette Made Easy (a comprehensive guide filled with exercises and examples), Click here.

 

 

 

Click here to see a complete list of products

(by topic and by medium)
 

Subscribe to

"Great Communicating!"

Free EZINE: tips to improve communication

Sign up NOW & receive a

free bonus:

"Tips for Dealing with

Upset Customers"

 Email Pet Peeves L & horror stories

Have an email pet peeve?  How about a funny email story?  Maybe even a helpful hint? 

Click here to view or share.

Text Box: See this week's Outrageous Deal!
(save 70% or more)
Hurry!  Limited time!

"As a result, we were able to leave ... with actionable steps to improve our listening skills."  Campbell Soup Sales Co.
 

I know our group hinges on customer service and we appreciate your help!”  Fastball Internet

 

"I myself am learning tremendously, and have all ready received tips that will help me in managing my team. LeapFrog Interactive Agency

"Knowing the various personalities of teammates is crucial, especially when being on such a small team.U of L Women's Golf Team 

 

"Students have rated your courses highly.  Thank you for providing Louisville-area lifelong learners with enriching experiences.Bellarmine University

Here is Kelly's son (Ethan Worrall) using multiple methods of communication at the same time

 
 
Expressive Concepts
1806 Oak Grove Drive  New Albany, IN 47150    
Phone: (812) 246-2424  Fax: (812) 246-5232    
Email: info@keepcustomers.com
© Copyright 2001 Kelly J. Watkins