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Training Guides

Customer Service & Communication

 

 

Overview

You don’t have time to write on-going customer service training courses.  But, your employees need regular, on-going training.  So, we've done the work for you.  The valuable content in these Training Guides is compiled and condensed from the 100+ articles Kelly has written, as well as from years of training seminars and consulting sessions.  It doesn't matter where you are.  You can provide customer service training in Africa, or guest service training in Europe, or tips on customer retention in England, or hotel training in Asia, or improve customer relationships in Middle East, or increase customer relations in Australia - without leaving your office.

 

What are Training Guides? 

Training guides are brief training modules (10 – 15 minutes) that contain nuts and bolts, practical information, along with exercises and discussion points.  No fluff and no theory here.  These Training Guides are loaded with tips and techniques (and fun activities) you can share immediately with your staff to help them improve customer service and communication.

 

The Guide provides a complete script, exercises and discussion points. 

Each Module begins with an Introduction to the topic (usually an example or anecdote).  Each Learning Point (technique) is followed by an exercise or a series of discussion questions.  The Conclusion provides a wrap-up of the topic.

  

Click here to see a sample

 

Who can use Training Guides? 

Anyone!  These Guides contain all the information you need to facilitate a mini-training session, including a complete script.  No training experience is necessary.  If you're an experienced trainer, then you can add your own expertise to the materials.  If you've never led a training session before, don't panic.  The Guides contain everything you need.

Another great idea: 

You can assign Modules to different employees and have them take turns leading the training/discussions.

 

What if you don't have employees?

You can still learn from the Guides!  Use them for your own personal training. 

Another great idea: 

Use the Training Guides at your staff meetings.  Have your colleagues take turns leading the discussion.

 

Provide your employees with the training they need! 

Simply order the customer service training modules you want, and they will be sent to your computer.  After downloading, you can read them on your screen, or print them out.

 

There's no participant workbooks to buy or other hidden costs!  Everything you need to provide regular training is combined in one Training Guide.

 

What's the most cost-effective method for using the Training Guides?

Order a subscription!  Every month, a new Customer Service Training Guide will automatically be sent to your email.  This will also be a great reminder to you that you need to conduct the training!

Receive a HUGE SAVINGS -

57% discount!

Training is no longer a huge problem looming over you. Instead, the complete Training Guide magically appears in your email box every month.

 


Kelly's daughter, Autumn

Got that "bean bag chair" sinking feeling?  Stop drowning in the sea of training overload.

   Training Guides

 provide practical training in a ready-to-use format.

 

 

"... have all ready received tips that will help me in managing my team. Thanks again, Kelly.” 

LeapFrog Interactive Agency

 

"She has created the entire Professional Development program for my school!"
International Travel Academy

 

"It is obvious that you have the experience and expertise to assist others in developing an effective leadership style.” 
Executive Women Int’l

 

"Students have rated your courses highly.  Thank you for providing Louisville-area lifelong learners with enriching experiences."

Bellarmine University

 

"Through your sessions, we will make some definite progress.” 
John-Kenyon Eye Center

 

Training Guide  Module #1

"You are important to customer service"

 

Overview:

 

Does your staff know how important they are when it comes to dealing with customers and guests?  Probably not.  Most employees don’t have any idea how vital their role is.  How do you convince them?  You tell them.  Yes, that sounds simple, but many companies never come out and say to employees, ”You are important, and here is why.”

 

Your business may have customer-friendly policies, and you personally may have great management skills, but the level of service your customers actually receive is determined by one thing:  the people who are giving the service

 

Message to employees:

 

As employees, you are important.  You are the one providing service to customers/guests.  The role you play in your job is vital to the success of this hotel/restaurant/store.  Recognize your importance and feel good about yourself.  

 

Click here to see a sample

 

Price = $39

Click here to order

 

No risk - money back guarantee!

If you don't like it, just say so.  We'll cheerfully refund your money.  We're committed to offering quality educational products.

Click here to see a complete list of customer service products

 

Training Guide  Module #2

"Employees Impact Customers"

 

Overview:

 

When you interact with customers/guests, you make an impression on them.  The question is – are you making a positive impact or a negative impact?  Do customers/guests want to return to this hotel/restaurant/company after they have talked to you, or do they leave with a bad feeling?

 

Price = $39

Click here to order

 

No risk - money back guarantee!

If you don't like it, just say so.  We'll cheerfully refund your money.  We're committed to offering quality educational products.

Click here to see a complete list of customer service products

 

 

Training Guide  - Annual Subscription  (Coming soon!)

Every month, you'll receive an email with a link.  Click on the link to access the new Customer Service Training Guide.  No hassles, no remembering.  It comes to you automatically!

Annual Subscription Price = $199

A 57% savings!

(That's only $16.59 per Guide!)

 

(Available soon!  In the meantime, order

the Guides individually.  See above.)

 

No risk - money back guarantee!

If you don't like it, just say so.  We'll cheerfully refund your money. We're committed to offering quality educational products.

Click here to purchase individual Training Guides

Click here to see a complete list of customer service products
 

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Expressive Concepts
1806 Oak Grove Drive  New Albany, IN 47150    
Phone: (812) 246-2424     Fax: (812) 246-5232    
Email: info@keepcustomers.com
© Copyright 2001 Kelly J. Watkins