Resources & Products

Resources for: Hotels &

Online Training

Free Articles

Free Tips

Training & Keynotes

Bio & Credentials


Ezine Past Issues


Customer Service Training Materials

Behavior Styles, etc.

Comment on Kelly's seminar on DiSC® behavior styles & personality types:
“Behavior styles matter in selling.” 
Glaser Collision Centers

Our most popular behavior style product -

DiSC® Personal Profile System®
(personality/behavior types) 

Great for individuals, teams, or the entire company.

Contact us to order.  We're happy to help!

                        Quantity discounts available!

                          Contact us for information

Improve your performance by understanding why you act and react the way you do - at work, at play, at home, on the sports field, and in the community. Avoid misunderstandings while improving productivity.  Reduce down time due to conflict.  These Profiles are wonderful tools for improving relationships, strengthening teams, leading people, managing staff, and retaining customers.  


Contact us for pricing on these materials:

Many of these programs include Facilitator's Manuals.  You can conduct the training, or we can do it for you.

Coping & Stress Profile®

Adventures in Attitudes®

Action Planners: Sales, Customer Service, Management, Leadership, Telephone Service

Personal Listening Profile™

Dimensions of Leadership Profile™

Click here to see a complete list of products

(by topic and by medium)

Comment after Kelly's seminar on DiSC® behavior styles:
“Learn the type of personality of prospect to try and sell.”
  Thrifty Car Rental

Click here to see a complete list of products

(by topic and by medium)

 © Inscape Publishing

Kelly J. Watkins is a licensed distributor for Inscape Publishing products


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Expressive Concepts
7304 Old Vincennes Rd, Floyds Knobs, IN  47119 
Phone: (812) 923-9277    
Email: info@keepcustomers.com
© Copyright 2015 Kelly J. Watkins